Support & Upgrade Programme (Optional)

When you buy your Assyst software licences you automatically receive FREE support and upgrades for 3 months from the date of purchase.  Our dedicated specialists will use phone, email, and remote online access to provide:-

• free technical support in case you have trouble installing, or any other technical problem with our software
• free help desk support in case you need help getting the software to do something
• free upgrades with enhanced and new features usually 2 or 3 times per year
• regular newsletters with hints and tips to help you get the best out of our software
• eligibility for specials deals on additional licences, training visits etc

From month 4, you can continue this service by signing up to our Ongoing Support & Upgrade Programme.  This is completely optional and will continue to provide all of the above services, plus:-

• the security of knowing that if our software stops working because of a change to Microsoft Windows then our technical resources will find a solution
• the comfort of knowing that as FCA regulations and guidelines change, then our software will be enhanced to take these changes into account
• if you have a system crash / outage that affects the running of our software, then our technical resources will be available to help get you up and running again
• gives you input to our development process - we decide upon the enhancements we make to our software based upon input and feedback from our valued customers
• gives you the option of having our technical resources on hand if you need to upgrade your computers, replace your server, etc